Shipping
We make a trip to the post office every other day and ship all items using Canada Post, UPS and Fedex. Shipping costs are calculated based on weight and location the items are being shipped to. We ship worldwide and offer you shipping options that insure the package, however Organically Hatched cannot take any responsibility for any duties or taxes incurred when the package arrives to you.

Free local pick-up
If you are located in BC and would like to pick up your order, choose store pick up with you checkout and we will email you once your order has been processed and is ready for pick up. We don't have a storefront as we are exclusively online, however, we do offer a local pickup location in Coquitlam, BC.

Free Shipping within North America
We offer free shipping on orders over $100 before taxes and after discounts within North America. Hawaii & Alaska are exempt from this free shipping offer. There are also a few items that are large and heavy that are exempt from the free shipping offer. You will see a note in the product description about this exemption on those particular items. Shipping within Canada (tracking info provided for all service levels)
Xpresspost - next day for regional parcels and two days for national parcels.
Expedited Parcel - one to three days for regional parcels and two to seven days for national parcels.
Regular Parcel - three to five days for regional parcels and four to nine days for national parcels.

Shipping to the the US:
Expedited Parcel - six to twelve business days (tracking info is provided)
USA Air Small Packets - four to ten business days (no tracking info is provided)
Xpresspost - three to five business days between major urban centres (tracking info provided)

International Shipping
Depending on the weight of the parcel, our system may not accurately calculate shipping charges. We will contact you after your order is placed, if there is a problem with the shipping charges calculated. You are welcome to contact us prior to placing your order to see what the accurate shipping costs would be.

International Air Small Packets - six to 10 business days (no tracking info is provided)
International Surface Small Packets - four to six weeks (no tracking info is provided)
Xpresspost International - four to seven business days (tracking info provided)

Shipping Fedex Ground Delivery Standards
One to seven business days within Canada

Back ordered/Out of Stock Items
If your order has a back ordered item or an out of stock item, we will notify you via email and give you options. You can choose to split your order and ask us to mail the items in stock out right away and when the back ordered item(s) come in then we can mail these to you. For those orders that qualify for free shipping, there will be a shipping charge for mailing out the back ordered items, if you choose to split your order. You can also choose to cancel the back ordered item and if this is the case we will send you a refund. Lastly you can choose to wait for the back ordered item to arrive, so that your entire order is mailed out together.

We are not responsible for orders that are not received at the post office and mailed back to us. If an order is returned to us because it was not received, you will need to pay for the additional shipping cost to send it back to you plus the cost of the shipping back to us. Please make sure you have given us your correct shipping address to avoid additional shipping charges.

Orders Lost in the Mail
We cannot take responsibility for lost parcels in the mail. Our responsibility is to mail the orders out to the shipping address provided. Once they leave our warehouse, we are not responsible for them. We will try our best to follow up with Canada Post to find out what happened to these parcels, however you should know that this process takes time and depending on the mail service chosen, Canada Post may not be able to trace the order. Please note, that for US and International orders, the Xpresspost service is the only mail service that provides tracking information.

Damaged goods
We take a lot of time and care in packing our orders so that the delicate items arrive safely, however, if you do receive an item that is damaged or not in good condition please let us know. We will need you to return these items to us before we can issue you a full refund/exchange.

Refunds/Exchanges
Thank You for choosing to buy from us. We strive to make sure that the products we bring you are of superior quality and we test the products we offer for sale extensively, so we are confident that you will have no reason to return them. If for some reason you are still unhappy with your purchase please email us at: sales@organicallyhatched.com within two weeks of the date of purchase and let us know why. We will arrange for a refund after we hear from you. Please do not send product back to us without contacting us prior. No refunds will be given to product that is sent back without any notification. As well, you need to follow the instructions we provide you when mailing back the product(s). We cannot take responsibility for items that we do not receive back due to failure on your part to follow the instructions given to you. You will need to pay for return shipping to us and a restocking fee may apply. You will also be responsible for any shipping costs back to you as a result of an exchange. Skincare/bath products, baby bottles, sippy cups, nipples, pacifiers, nursing pads that have been opened/ used cannot be returned for hygienic purposes. Customized or personalized products are not refundable. Thank you for your understanding and we are committed to ensuring that you are happy with the products you purchase from us.

For the holiday season, we've extended our return time frame to Jan 15th. You will need to contact us before Jan 15th if you wish to return/exchange an item.